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• Help Line Number is + 91 9158 909 090
• Emergency services works 24 hrs. round the clock. Emergency Number is 0231 -6622555
• The ambulance serves the purpose of "Hospital on wheels".
  • Ambulance services - Call us on 0231 -6622555.
  • Ambulance is well equipped with advance life support system & is manned by a team of paramedical staff trained in basic life support & trauma life support to serve all the critical cases while in transit.
  • Wireless networking for all the ambulances in order to facilitate continuous contact between hospital & mobile care unit. It also leads to well arrangement of services & saving the critical time.
• Emergency department - Call us on 0231 -6622555.
• Emergency department & Intensive Care Units are well equipped to meet all types of medical & surgical emergencies inclusive of poly - trauma.
• Round the clock availability of consultants trained in ACLS & advance trauma support.
• Services delivered in non- regular hrs. are charged 25% extra as emergency services (Regular working hrs. are 8.00 am to 8.00 pm, Mon - Sat).

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• Call us on 0231-6622555 OR Online appointment can also be taken
• Registration is mandatory however appointment can also be taken without being registered. But prior to consultation, one needs to be registered.
• Registration form is available at hospital reception
• If already registered, kindly quote your Aadhar Hospital (AH) number while taking appointment.
• All routine non-appointment / walk-in patients except emergency need to wait to consult the doctor.

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• Investigation services are both - Appointable & Non-appointable.
• For appointable services, process is same as mentioned for OPD consultation.
• For non-appointable services, one can directly come to hospital and avail the services.

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• Registration is mandatory for each & every patient to avail hospital services.
• Registration form is available at hospital reception
• The registration fee is Rs. 70 /- (One time charge).
• You will be issued an AH card which is valid for all the services of the hospital. Your medical record (All treatment records) is retained at the hospital with reference to AH number only.
• Patient is requested to submit any valid Photo Id proof For e.g. - Ration card/ Voter id card/ driving license / passport / PAN Card / any other valid document which proves your identity ) in order is to complete the registration formalities. In case of non-availability of valid Id proof, you are requested to provide left hand thumb impression at OP reception.

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• Payment is by Indian currency & acceptable modes are cash, debit card, credit card, Demand Draft for hospital services on OP & IP basis.
• We help you to encash foreign currency / travellers cheque through the Punjab National Bank, Contact us at IP Reception, 0231 -6622555.

• There is no surcharge on hospital bill, however all foreign nationals and NRIs will be levied 25 % surcharge on gross bill.

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• Pending / uncollected diagnostic reports & radiology films are available at centralized Report Dispatch Counter (RDC) on the ground floor, service timing is 10 am - 6 pm (Mon - Sat).
• We have facility of "On Request" report delivery at your door step by courier / hand delivery against additional charges.
• Call us on 0231 -6622555, Extn: 1101

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• Room category, facilities & tariff are as below:

• Bed charges are calculated from 11.00 am to 11.00 am irrespective of the time of admission. On delay of discharge beyond 11.00 am till 3.00 pm, the patient is charged for half day's of bed charges for the day.

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• Reservation is done for slots of O.T. / Cath Lab. Reservation & its deposit does not confirm the bed of choice as it is dependent upon the previous occupant status & discharges of the day, however all the efforts will be made to give bed of your choice.
• We will intimate you for confirmation of bed on the day of admission else you are requested to call on 0231 -6622555.

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• Day care unit (8 bed capacity) is located on 2nd floor in the hospital. The department timings are 8 am - 8 pm except Sundays & Public Holidays.
• Admission in Day care unit is decided by consultant depending upon category of surgery / procedure.
• Categories of surgeries / procedures which require equal to or less than 1 day stay are done in Day care unit.
• In Day care unit, Patient admitted & discharged on the same day.
• Overnight stay is not entertained, however in case of emergency / genuine need patient would be shifted to the wards & charges will be levied as per the selected ward category / billing class.
• For details of admission procedure

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• Planned Admission :- Medical / Surgical / Procedural / Day Care
  • Planned admission would be routed through OPD.
  • Doctor's prescription letter / O.T. Booking Form is required for reservation of O.T. / Cath Lab slot & associated bed.
  • To confirm the surgery, you are requested to pay the reservation deposit within 72 hrs. of booking or 1 day prior to admission of whichever is earlier.
  • Choice of admission class category should be finalised at the time of admission
  • If suitable and appropriate accommodation is not available, then patient may be admitted one class above / below, for more details please contact IP Reception at 0231 -6622555
  • Required Formalities / documents - :
    • AH Number
    • Reservation deposit voucher (If paid)
    • All patients for admission are requested to fill Consent Form for declaration for payment as per the hospital charges.
    • Id card, Credit referral letter / authorization letter for Corporate / TPA patients.
    • Deposit amount
  • Need to bring followings - :
    • Previous medical reports, radiology films & hospitalization details (As applicable)
    • Currently consuming medicines
    • Details of allergies / sensitivities
    • Personal toiletries.
  • Please do not bring any jewellery or valuables in the hospital. You will be responsible for your belongings.
• Day care Admission:-
  • All other particulars as mentioned for Planned admission is also applicable for Day Care patients.
  • Patient needs to report at 8 am / time as specified by consultant at Day Care unit on 2nd floor in the hospital.
• Emergency Admission:-
  • All emergency admissions will be routed through Emergency department / direct admissions in ICUs.
  • All other particulars as per plan admission are applicable for emergency patients.

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• Cashless facility would be given to the patient only for those T.P.A./Insurance Company with which tie-up has been made with the Hospital.
• Empanelled TPAs.
  • MD India Pvt. Ltd.
  • Paramount Healthcare Pvt. Ltd.
  • Medi-Assist
  • Raksha TPA
  • Health India
  • TTK Healthcare
  • Family Healthy Plan Ltd.
  • Dedicated Healthcare Services
  • United Healthcare Services
  • Chola Mandalum General Insurance Co. Ltd.
• Empanelled Insurance Providers.
  • Bajaj Allianz GIC
  • Star Health Insurance Co.
  • ICICI Prudential Life Insurance Co. Ltd.
  • ICICI Lombard GIC
  • IFFCO TOKEO
  • Religare Insurance Co. Ltd.
• Applicable Policies & Procedures -:
  • We have a Corporate / TPA desk, located at ground floor, Tel - 0231 -6622555, to assist & facilitate the cashless hospitalization procedure.
  • In case of planned admission, you need to apply at least 4-5 days before the date of admission through Corporate / TPA desk else on being admitted also intimation should be sent to TPA / Insurance Co. within 24 hrs. of the admission .
  • Need to Do -
    • Kindly produce mediclaim Id card, policy paper, photo Id proof, relevant diagnostic reports / consultation papers, previous hospitalization & claim details to the Corporate / TPA desk.
    • Fill-up the personal & policy information and self-declaration part in Pre-Authorization Request form. Fill-up the TPA Consent Form.
    • At the time of admission, you are required to deposit a "TPA Security Amount" (Rs. 5000 /-) *** which is a refundable amount. It is refunded back to the patient after 2 - 3 months or final payment received from company or whichever is earlier & amount is subject to final payment received from company else short paid amount would be adjusted from the security deposit.
    • *** - (If bill amount exceeds than Rs. 1, 00,000 /- then at the time of discharge you are requested to deposit an additional Rs. 5000 /- for 'TPA Security Amount'.)
• Clinical details & estimated treatment cost details would be filled - up by admitting consultant & executive- Corporate / TPA desk and faxed to the company.
• Further TPA / Insurance co. would send query / authorization letter / denial letter subject to clinical details & individual's policy terms & conditions.
• In case bill amount exceeds than approved amount then a request is sent for additional approval.
• At the time of discharge, final bill & discharge is faxed to the company.
• Any information received from TPA / Insurance Co. would be intimated to you on regular basis.
• Kindly Note -:
  • Hospital will facilitate your request for cashless facility with the TPA / Insurance Company and try to procure the approval from TPA / Insurance Company before / till the time of discharge but the prime responsibility remains with the Patients only.
  • The hospital is not responsible for:
    • Refusal of Pre-Authorization Letter - because of ailment not covered in policy scope / sum insured exhausted / pre-existing disease / insufficient information / hospitalization need is not justifiable / late intimation,
    • Refusal of Request for Additional Amount,
    • Refusal of Reimbursement/Claim of amount paid the patient.
    • Part payment made by the T.P.A. / Insurance Company,
    • The above list is an indicative, not an exhaustive and there may be inclusions & exclusions depending on the nature of the treatment.
• At the time of discharge, the patient would have to clear all the bills related to the followings and which are not payable by the company
  • Exclusions / Non - Medical Expenses - e.g. telephone charges, extra diet, extra retained room, any other services concerned with treatment which are not payable by the company.
  • Partial Payment / Difference of Bill Amount & amount mentioned in Final Authorization Letter.

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• Patient / relative counselling is mandatory as treatment cost varies as per billing class / ward category.
• All the transfers would be subject to request of patient & further to availability of beds.
• "Consent Form - Change in Billing class / ward category" is get filled - up from patient /relative
• From Higher to Lower billing class / room category: - All the service rates are applied on actual basis w.r.t. billing class and date & time of transfer.
• From Lower to Higher billing class / room category: - All the service rates are retrospectively charged as per the higher billing class since date of admission except bed charges.
• For change of billing class for Package patients - for both lower to higher billing class transfer or vice-versa, new package rate is applicable since date of admission.
• Bed Charges - Bed charges for the transfer day is decided w.r.t. duration of patient stay (Hrs.) in both the ward category and whichever is higher charges.
• For corporate / TPA patients - Change in billing class is subject to approval from the corporate / TPA and a written letter is mandatory.

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• Discharge of patient would be authorised as per doctor's opinion & the doctor alone have the right to discharge a patient.
• Discharge is round the 24 hrs. round the clock.
• Discharge types - Regular / Fast Track Discharge / Discharge Against Medical Advice (DAMA) / Discharge on Request / Expire
• Please bring all deposit receipts, and the balance payment (If & as applicable) for the final settlement of your bills
• Please surrender the visitors pass at the Billing Department or you will be charged Rs. 200/-.
• Refund of more than Rs. 20,000 /- will be paid by a Crossed Cheque made out in the patient's name.
• After the final settlement you will be given a discharge slip in duplicate, 1 copy to be given to floor staff nurse & other to the security while going out.
• You will be given - final bill & detail bill by IP reception staff and Discharge Summary, investigation reports and radiology films (as applicable) are by floor staff nurse.
• Corporate / TPA patients - photo copy of all investigation reports and duplicate copy of bill are given as original is sent to the company.